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At B-CONCRETE, we strive to provide the highest quality products and exceptional customer service. We understand that sometimes issues may arise with your purchase, and we are here to assist you. Please review our return policy below:

Damaged Goods: If your order arrives with any damage that occurred before reaching its destination, please contact our customer support team within [number of days] days of receiving the product. We will require photographic evidence of the damage, including the packaging, and a detailed description of the issue. Once we have verified the damage, we will offer the following options:

• Replacement: We will send you a new product, free of charge.

• Refund: If a replacement is not available or you prefer a refund, we will initiate a refund for the purchase amount.

Wrong Product: In the event that you receive a product that does not match the documented specifications, please notify our customer support team within [number of days] days of receiving the product. We may request supporting evidence such as photographs or order details to verify the issue. Based on the situation, we will provide the following options:

• Exchange: We will arrange for the correct product to be shipped to you, and you can return the incorrect product.

• Refund: If the correct product is not available or you prefer a refund, we will initiate a refund for the purchase amount.

RETURN PROCEDURE

​To initiate a return, please follow these steps.

Contact our customer support team:

• Email: info@b-concrete.com

• Chat: You can find our chat at www.b-concrete.com, bottom right.

Provide the following details:

• Order number

• Description of the issue

• Supporting evidence (e.g., photographs)

Our customer support team will review your request and provide further directions regarding the return process, including any necessary shipping labels or instructions.

GENERAL RETURN GUIDELINES

• All returned products must be in their original condition, unused, and with all original packaging and tags intact.

• We recommend using a trackable shipping service when returning products to ensure they reach us safely.

• The customer will be responsible for any shipping costs associated with returning the product, except in cases where the return is due to a mistake on our part (e.g., wrong product, damaged goods).

Please note that this return policy applies to purchases made directly from B-CONCRETE. If you purchased our products through a third-party retailer or website, please refer to their respective return policies.

We value your satisfaction as our customer, and we will do our best to resolve any issues that arise with your purchase. If you have any questions or need further clarification, please don't hesitate to contact our customer support team.

EXCEPTIONS

​While we are committed to addressing any issues that may arise with your purchase, there are certain scenarios where we are unable to accept returns. Please review the following conditions under which we do not accept returns:

• Change of Mind: We understand that preferences may change after a purchase. However, we are unable to accept returns or provide refunds if you simply change your mind about the product. We encourage you to carefully review the product details, specifications, and any other relevant information before making your purchase.

• Excess Purchase: It is essential to accurately estimate the quantity of tiles required for your project. We cannot accept returns or provide refunds if you have purchased more tiles than necessary for your project. We recommend consulting with a professional or utilizing our assistance in calculating the appropriate quantity before placing your order.

• Damage Occurred After Delivery: Once the product has been delivered and accepted, any damage that occurs thereafter is beyond our control. We are unable to accept returns or provide refunds for products that have been damaged due to mishandling, improper installation, or other post-delivery incidents. We advise you to inspect the delivered items promptly upon receipt and report any damage to the shipping carrier or delivery personnel.

• Color discrepancy: Please note that the actual color of the product may vary slightly due to differences in monitor calibration or lighting conditions during product photography. We make every effort to ensure accurate representations of our products, but slight variations may occur.

In the event that you believe your situation falls under the conditions mentioned above but warrants special attention, we encourage you to reach out to our customer support team. We will carefully review your case and consider possible resolutions on a case-by-case basis.

Please note that this return policy applies to purchases made directly from [Your Company Name]. If you purchased our products through a third-party retailer or website, please refer to their respective return policies.

We value your satisfaction and strive to provide exceptional customer service. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team. We are here to assist you.

b-concrete.com

July, 2023